Terms & Conditions
LA MAISON FAVART - Effective September 1, 2026
ARTICLE 1 – IDENTIFICATION OF THE INSTITUTION
These General Terms and Conditions of Sale (“GTC”) govern the contractual relationship between:
La Maison de L’Opéra
Simplified Joint-Stock Company with a capital of 37,000 euros
SIRET: 524 457 900 00032
Intra-Community VAT: FR 53 524 457 900
Registered office: 30 avenue de Messine, 75008 Paris
operator of the establishment:
La Maison Favart
5, rue de Marivaux
75002 Paris – France
Phone: +33 (0)1 42 97 59 83
Email: contact@lamaisonfavart.com
hereinafter referred to as “the Hotel,”
and any individual or legal entity making a reservation with the Hotel, hereinafter referred to as “the Guest.”
ARTICLE 2 – PURPOSE AND SCOPE OF APPLICATION
These Terms and Conditions set forth the rights and obligations of the parties with respect to the reservation and provision of lodging and related services offered by La Maison Favart.
These terms apply, in particular, to reservations made directly:
• on the official La Maison Favart website;
• by phone;
• by email;
• directly at the hotel’s front desk.
When a reservation is made through a travel agency, an online booking platform, or any other intermediary, that intermediary’s specific terms and conditions of sale may also apply.
Any specific pricing and cancellation terms provided to the Customer at the time of booking shall take precedence over these Terms and Conditions if they differ from them.
Any reservation implies that you have read and unconditionally accepted these Terms and Conditions.
ARTICLE 3 – SERVICES AND ACCOMMODATIONS
La Maison Favart is a boutique hotel located in the heart of Paris's 2nd arrondissement, right next to the Opéra Comique.
The Hotel offers various categories of rooms, suites, and accommodations, the key features, capacities, and rates of which are presented to the Guest at the time of booking.
The hotel also offers its guests a variety of services and amenities, subject to the terms and conditions and operating hours in effect at the time of their stay, including a wellness area featuring a relaxation pool, sauna, hydromassage bed, and fitness center, as well as concierge services.
The photographs and illustrations on the website are intended to convey the atmosphere and level of comfort of the property. Since rooms in the same category may vary in layout, size, decor, or arrangement, the photographs do not guarantee that a specific room will be assigned.
The Hotel will consider any special requests, but such requests are subject to availability and cannot be guaranteed unless expressly confirmed in writing by the Hotel.
ARTICLE 4 – RESERVATION
The Customer selects the services they wish to book and provides the information needed to complete the reservation.
It is the Customer’s responsibility to verify the accuracy of the information provided, including the dates of the stay, the number of guests, the selected room category, the rate, and the cancellation policy.
For online reservations, the Customer is provided with a summary before final confirmation, allowing them to verify the details of their reservation and its price.
The reservation becomes binding after:
1. provision of the information required for the reservation;
2. acceptance of the rate and the corresponding rate conditions;
3. acceptance of these Terms and Conditions;
4. provision, when requested, of a valid credit card or payment as specified by the reserved rate;
5. confirmation of the reservation by the Hotel.
A confirmation is sent to the Customer in a durable medium, such as by email.
The Customer is responsible for ensuring the accuracy of the email address and contact information provided at the time of booking.
ARTICLE 5 – RATES
The applicable rates are those listed at the time of booking.
Unless otherwise specified, prices are listed in euros, per room per night, all taxes included, excluding the tourist tax.
They include the services expressly listed in the reserved offer.
Breakfast, beverages, additional amenities, and other services are included only when they are expressly listed in the selected rate.
Rates may vary depending on, among other factors, the dates of your stay, room category, length of stay, number of guests, demand, and booking conditions.
Once a reservation has been confirmed, the rate associated with it cannot be changed, unless the Customer requests a change or there is a clear error.
Promotional offers and rate discounts are subject to the terms and conditions specific to each offer and cannot be combined, unless otherwise specified.
ARTICLE 6 – VISITOR'S TAX
The visitor's tax is not included in the price of the accommodation unless otherwise stated.
As of the date of these Terms and Conditions, the fee is €8.45 per adult per night, subject to any changes decided by the competent authorities.
The applicable amount is the one in effect under the law as of the date of the stay.
The exemptions provided for in the regulations apply to individuals who meet the required legal conditions.
ARTICLE 7 – PAYMENT TERMS AND WARRANTY
Depending on the rate booked, the Hotel may require:
• a credit card as a guarantee;
• full or partial prepayment;
• or payment for the stay at the Hotel.
The accepted forms of payment are those indicated at the time of booking and/or posted at the establishment.
The credit card provided must be valid on the dates in question.
The Hotel may, under the terms and conditions stated at the time of reservation, request a preauthorization from the bank to verify the validity of the card and/or to guarantee payment of any amounts that may be due for the stay.
A preauthorization does not necessarily result in a debit. The time it takes for a preauthorization to be released depends on the Customer’s bank.
The credit card used to guarantee or prepay the reservation will be requested upon arrival, along with a form of identification.
If payment is made by someone other than the Guest staying at the Hotel, the Hotel may request supporting documentation or implement a secure payment process.
ARTICLE 8 – FLEXIBLE RATE
For reservations made using the Flexible Rate, a valid credit card is required to guarantee the reservation.
Unless otherwise specified at the time of booking, no prepayment is required before the applicable cancellation period expires.
Stays of 1 to 5 nights
Reservationsmay be canceled free of charge until 12:00 p.m. Paris time on the day before the scheduled arrival date.
In the event of cancellation after this deadline or a no-show, the hotel may charge the full amount of the reserved stay.
Stays of 6 to 21 nights
A deposit equal to 20% of the total cost of the stay is non-refundable.
The remaining 80% may be canceled free of charge up to 72 hours before the scheduled arrival date.
In the event of cancellation after this deadline or a no-show, the total cost of the stay may be charged.
Stays of 22 nights or more
The total amount of the stay is non-refundable.
Special terms and conditions may be communicated to the Guest prior to final confirmation of the reservation.
ARTICLE 9 – NON-REFUNDABLE RATES
When a rate is expressly designated as “non-refundable,” “non-cancellable,” or “prepaid,” full prepayment for the stay is required in accordance with the terms provided at the time of booking.
Once the reservation has been confirmed, no cancellations or changes entitling the guest to a refund are permitted, unless otherwise required by law or expressly agreed to by the Hotel.
The credit card used to make or guarantee the reservation will be requested upon arrival.
ARTICLE 10 – GROUP RESERVATIONS AND MULTIPLE RESERVATIONS
For the purposes of these Terms and Conditions, any reservation for five or more accommodations is considered a group reservation.
Group reservations may be subject to specific rates, payment terms, guarantee requirements, and change and cancellation policies.
These terms and conditions are provided to the Customer prior to confirmation of the reservation and, with respect to the relevant provisions, take precedence over these Terms and Conditions of Sale.
Promotional offers intended for individual reservations do not apply to groups unless expressly approved by the hotel.
ARTICLE 11 – CANCELLATION AND MODIFICATION
Any request for cancellation or modification must be made in accordance with the procedures outlined in the reservation confirmation.
Changes are subject to availability and may result in a price change.
The Hotel’s failure to respond to a request for a change does not constitute acceptance.
A change is considered accepted only after the Hotel has expressly confirmed it.
If the reservation was made through a travel agency or a booking platform, any request for cancellation or modification must, unless otherwise specified, be made through that intermediary.
ARTICLE 12 – FAILURE TO APPEAR – NO-SHOW
A “no-show” is defined as the Guest’s failure to arrive at the Hotel on the scheduled arrival date without prior cancellation in accordance with the terms of the reservation.
In the event of a no-show, the charges specified in the reserved rate apply.
For flexible reservations subject to these terms and conditions, the Hotel may charge the total amount for the stay in accordance with the applicable rate conditions.
The hotel may also consider the reservation canceled for the remaining nights.
ARTICLE 13 – EARLY DEPARTURE
In the event of an early departure, payment is still due for any canceled or unused nights in accordance with the terms of the reserved rate.
An early departure therefore does not automatically entitle you to a refund for unused nights.
The Hotel reviews all special requests on a case-by-case basis.
ARTICLE 14 – CHECK-IN AND CHECK-OUT
Rooms are available starting at 3:00 p.m. on the day of arrival and must be vacated by 12:00 p.m. at the latest on the day of departure.
An early check-in or late check-out may be offered subject to availability and may result in an additional charge.
In the event of a late arrival, the Guest is advised to notify the Hotel.
You will be asked to present a valid government-issued photo ID and a valid credit card at check-in.
ARTICLE 15 – ROOM OCCUPANCY AND ACCOMMODATION OF MINORS
The number of people occupying a room may not exceed the maximum capacity specified for the reserved category.
All guests must be registered at the hotel.
The Guest may not transfer, sublet, or make his or her room available to a third party without the Hotel’s prior consent.
Children are admitted to the facility in accordance with the maximum capacity of the rooms.
Cribs are available upon request, subject to availability.
Minors are not permitted to stay at the facility unless accompanied by at least one adult for the entire duration of their stay.
ARTICLE 16 – CUSTOMER CONDUCT
The Guest agrees to use the room, common areas, equipment, and facilities of the Hotel in a reasonable manner and in accordance with their intended purpose.
Any behavior that is contrary to public morals and public order, or that is violent, threatening, abusive, dangerous, or likely to jeopardize the safety or peace of mind of other guests, staff, or the establishment may result in the immediate termination of your stay.
In such a situation, the Customer may be asked to leave the establishment without being entitled to a refund for services already received or for any amounts still owed under the contract, subject to applicable legal provisions.
ARTICLE 17 – SMOKE-FREE ESTABLISHMENT
Maison Favart is a completely smoke-free establishment.
In particular, smoking is strictly prohibited in the guest rooms and throughout the hotel.
In the event of a violation of this prohibition, the Hotel will charge the amount equivalent to one additional night’s stay; these charges cover the cost of restoring the room to its original condition, including special cleaning, deodorization, and the time the room is rendered unavailable.
Any additional damage will be billed based on the loss incurred by the hotel.
This provision is without prejudice to the penalties provided for in applicable regulations.
ARTICLE 18 – ANIMALS
Pets are welcome at the hotel subject to the current terms and rates provided by the hotel.
The Guest remains responsible for the pet throughout the entire stay and for any damage or nuisance directly attributable to the pet.
Animals’ access to certain areas of the facility may be restricted for hygiene or safety reasons, subject to the legal provisions applicable to guide dogs and service dogs.
ARTICLE 19 – DAMAGE
The Guest is responsible for any damage he or she directly causes to the room, furnishings, equipment, or common areas of the establishment.
In the event of damage attributable to the Guest, the Hotel may require the Guest to reimburse the costs necessary for repairs, for taking the room out of service, and for any resulting expenses (such as relocating the next guest and related costs), as well as for replacement or restoration.
If the damage makes it impossible to accommodate the next guest, the responsible Guest may also be required to reimburse the reasonable expenses directly incurred in relocating that guest.
The Customer is also responsible for the conduct of the individuals and, where applicable, the animals under his or her care.
ARTICLE 20 – PERSONAL BELONGINGS, LUGGAGE, AND VALUABLES
Guests are advised to exercise caution and take all necessary precautions, particularly with regard to their precious and valuable items. Individual safes are provided in the rooms for secure storage, and their use is strongly recommended, especially for precious and valuable items (jewelry, watches, etc.).
The safekeeping of guests' personal belongings is governed by the legal provisions applicable to the liability of hotel operators.
In the event of an accident or if a valuable item is found to have been stolen, lost, or damaged during the stay, the Guest must notify the hotel management as soon as possible to allow for any necessary investigation.
ARTICLE 21 – WELLNESS AREA AND FACILITIES
Access to the relaxation pool, sauna, hydromassage bed, fitness center, and other wellness facilities is restricted to guests who comply with the establishment’s terms of use, hygiene rules, and safety guidelines.
In exceptional cases, equipment may be temporarily unavailable, particularly due to maintenance, safety, or technical issues.
The Guest must use the facilities in accordance with their intended purpose and the instructions provided by the Hotel.
Children using the facilities must remain under the supervision and responsibility of an adult when access conditions permit.
ARTICLE 22 – EXCEPTIONAL UNAVAILABILITY – RELOCATION
In the event that the Hotel is, under exceptional circumstances, unable to provide the reserved accommodations, the Hotel will make every effort to offer the Guest alternative accommodations at an establishment of equivalent or higher category and service level, subject to availability.
The terms and conditions for covering any price difference and necessary transportation costs will be determined based on the circumstances and applicable legal requirements.
This provision does not limit any rights the Customer may have under applicable law.
ARTICLE 23 – FORCE MAJEURE
Neither party shall be held liable for a breach of its contractual obligations when such breach results from an event that meets the legal criteria for force majeure.
The party invoking force majeure must notify the other party as soon as possible.
The impact of this event on the reservation will be determined in accordance with applicable legal provisions and, where possible, in consultation with the Customer.
ARTICLE 24 – NO RIGHT OF WITHDRAWAL
In accordance with Article L.221-28, paragraph 12, of the Consumer Code, the 14-day right of withdrawal applicable to certain distance contracts may not be exercised for lodging services to be provided on a specific date or during a specific period.
Consequently, the Customer has no legal right of withdrawal after confirming their reservation.
The cancellation options available to the customer are limited to those provided for in the booked fare and these Terms and Conditions, subject to applicable mandatory legal provisions.
ARTICLE 25 – LIABILITY
The Hotel is committed to providing the services booked in accordance with the contract and applicable regulations.
However, the Company shall not be held liable if the failure to perform or the improper performance results from a cause attributable to the Customer, an unforeseeable and insurmountable act by a third party not party to the contract, or an event of force majeure, under the conditions provided for by law.
No provision of these Terms and Conditions shall have the effect of excluding or limiting any liability that cannot be legally excluded or limited.
The Hotel’s specific liability regarding personal effects brought by guests remains governed by Articles 1952 through 1954 of the Civil Code.
ARTICLE 26 – CLAIMS
Any complaint regarding a reservation or a stay must be submitted as soon as possible to:
La Maison Favart
5, rue de Marivaux
75002 Paris – France
Email: contact@lamaisonfavart.com
To ensure efficient processing, the Customer is asked to provide their name, the dates of their stay, their reservation number, and the reason for their complaint, and to attach any relevant supporting documentation.
The hotel will make every effort to reach an amicable resolution.
ARTICLE 27 – CONSUMER MEDIATION
After first submitting a written complaint to La Maison Favart and if no satisfactory amicable resolution is reached, the consumer-customer may, free of charge, seek the assistance of the consumer ombudsman with jurisdiction over the Hotel.
The designated mediator identified by the institution is:
AME CONSO – Association of European Mediators
197 Boulevard Saint-Germain
75007 Paris – France
Website: www.mediationconso-ame.com
The Customer may file a complaint with the mediator in accordance with the terms and time limits set forth in the Consumer Code.
ARTICLE 28 – PERSONAL DATA
In connection with reservations and stays, La Maison Favart collects and processes certain personal data about its customers.
This data processing is necessary, in particular, for:
• reservation management;
• the provision of hotel services;
• billing and payment;
• customer relationship management;
• property security;
• complaint management;
• and, where permitted by law or with the customer’s consent when required, for marketing communications.
Detailed information regarding the processing of personal data, retention periods, recipients, and the rights available to the Customer is provided in the Privacy Policy available on the La Maison Favart website.
Any requests regarding personal data may be sent to:
contact@lamaisonfavart.com
ARTICLE 29 – COMMERCIAL SOLICITATION AND TELEMARKETING
When required by law, electronic marketing communications are sent with the Customer’s consent.
The Customer may at any time request to stop receiving marketing communications in accordance with the procedures outlined in those communications.
Consumers who do not wish to receive telemarketing calls may also register on the Bloctel telemarketing opt-out list, in accordance with the terms set forth in current regulations.
ARTICLE 30 – INTELLECTUAL PROPERTY
Trademarks, trade names, text, photographs, illustrations, logos, graphic elements, and other content owned by La Maison Favart or used with the permission of their owners are protected by applicable intellectual property laws.
Any unauthorized reproduction, display, adaptation, or use is prohibited under the terms of the law.
ARTICLE 31 – GOVERNING LAW
These Terms and Conditions are governed by French law.
If the Customer is a consumer residing in another country, this provision shall not deprive the Customer of the mandatory protective provisions to which the Customer is entitled under applicable law.
ARTICLE 32 – DISPUTE RESOLUTION
In the event of a dispute, the Customer is encouraged to contact La Maison Favart first to seek an amicable resolution.
If no agreement is reached, the consumer-customer may file a complaint with the consumer ombudsman free of charge, under the conditions set forth in Article 27.
If an amicable resolution cannot be reached, the dispute may be brought before the competent court in accordance with applicable law.
No provision of these Terms and Conditions shall deprive a consumer of the protective rules regarding jurisdiction provided for by law.
ARTICLE 33 – AMENDMENTS TO THE TERMS AND CONDITIONS
Maison Favart reserves the right to modify these Terms and Conditions, in particular to adapt them to changes in its services or in applicable regulations.
The Terms and Conditions applicable to a reservation are those accepted by the Customer and in effect at the time the reservation is made.
ARTICLE 34 – ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE
Before confirming their reservation, the Customer acknowledges that they have had access to these General Terms and Conditions of Sale, as well as to the specific terms and conditions of the selected rate, in a legible and understandable manner.
Confirmation of the reservation constitutes acceptance of these Terms and Conditions and the specific terms of the reservation.
The booking confirmation sent to the Customer summarizes the key terms of the contract.
LA MAISON FAVART
5, rue de Marivaux – 75002 Paris – France
+33 (0)1 42 97 59 83
contact@lamaisonfavart.com
